SHIPPING & DELIVERY POLICY

At Kynora, we prepare our products fresh for every order and take care to ensure they reach you in the best possible condition.

1. Delivery Areas

We currently offer delivery to selected locations in Mohali, Chandigarh, Panchkula and the Tricity region.

Delivery availability and charges will be shown at checkout based on the delivery address.

2. Delivery Timings

Available delivery dates and time slots will be displayed at checkout, depending on product availability and delivery location.

While we make every effort to deliver within the selected time slot, delivery may occasionally be delayed due to traffic, weather, peak periods or circumstances beyond our reasonable control.

3. Same-Day & Advance Orders

Selected products may be available for same-day delivery, subject to availability and the order cut-off time displayed on the website.

For cakes and customised products, advance ordering may be required.

4. Delivery Charges

Applicable delivery charges, if any, will be displayed at checkout before payment.

Any promotional free-delivery offer will be subject to the terms specified with the offer.

5. Delivery Address

Please ensure that the delivery address and contact number provided at checkout are accurate.

If the recipient is unavailable or the delivery cannot be completed because of an incorrect or incomplete address, unreachable phone number or inability to receive the order, additional delivery charges may apply for a re-attempt, where applicable.

6. Receiving Your Order

Please check your order upon delivery and contact us promptly if there is an issue with the product.

For cakes and delicate desserts, we recommend handling the order carefully and following the storage instructions provided.

7. Freshness & Storage

Our products are freshly prepared and may have specific storage requirements and recommended consumption periods.

Products requiring refrigeration should be refrigerated promptly after delivery.

Kynora cannot be responsible for deterioration or damage resulting from improper storage or handling after delivery.

8. Delivery Partners

Orders may be delivered by Kynora’s delivery team or third-party delivery partners, depending on the location and order.

Once an order has been handed over to the customer or an authorised recipient at the provided delivery address, responsibility for the product passes to the recipient, subject to applicable law.

9. Delivery Issues

If your order is delayed, damaged or you receive the wrong product, please contact us as soon as possible with your order number and relevant photographs so that we can review the issue and assist you.

10. Contact Us

Kynora Foods
DSS 18, Ground Floor, Jubilee Junction, Mohali
Email: kynorabakery@gmail.com
Phone: +91 81460 85288