CANCELLATION, RETURNS & REFUNDS POLICY

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At Kynora, our products are freshly prepared and, in many cases, made specifically for your order. Because of their perishable nature, we generally do not accept returns or cancellations once an order has been confirmed.

1. Order Cancellation

Once an order has been confirmed, it generally cannot be cancelled or modified.

For customised cakes and specially prepared orders, cancellation may not be possible once preparation or production has started.

If Kynora is able to accommodate a cancellation before preparation begins, any applicable refund will be communicated to the customer.

2. Returns

Due to the fresh and perishable nature of our products, we do not accept returns of food products.

3. Damaged, Incorrect or Defective Orders

If you receive:

• A damaged product

• The wrong product

• A missing item

• A product that is materially different from what you ordered

please contact us as soon as possible after delivery, preferably within 24 hours, with your order number and clear photographs of the product and packaging.

We will review the issue and, where appropriate, offer a replacement, refund or other suitable resolution.

4. Refunds

Where a refund is approved, it will generally be processed to the original payment method.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Delivery-Related Issues

If an order cannot be delivered because of an incorrect address, incorrect contact details, the recipient being unavailable, or other circumstances attributable to the customer, a refund may not be available.

Where possible, we may offer a re-delivery subject to applicable delivery charges.

6. Customised Orders

Customised cakes and products may vary slightly from reference images or requested designs because they are handmade.

Minor variations in colour, decoration or finish do not constitute a defect.

7. Contact Us

For any cancellation, return or refund-related enquiry:

Kynora Foods
DSS 18, Ground Floor, Jubilee Junction, Mohali
Email: kynorabakery@gmail.com
Phone: +91 81460 85288